Políticas de Privacidad

Contract and Policies for the Purchase of Gifts

It is a pleasure to greet you and thank you for choosing us as your accomplice to surprise.

At Party Complement, we want to efficiently provide the services for your special gift, corporate event, or celebration. It is for this reason that we wish to establish our terms and conditions to start our services.

Gift with Shipping:

• Orders must be placed a minimum of three days in advance.
• For next-day orders, a call to (+13146244973) is required to validate availability.
• The delivery schedule is based on two shifts, one in the morning from
• 8:00 am to 12:00 pm and the other late at night from 1:00 pm to 9:00 pm without setting the exact time, as delivery will be handled within the time frame within each shift.
• Some type of agreement may be considered with prior notification of the delivery, such as the party arriving home after 3:00 pm.

Balloons:

• The balloons that float tied to the composition of the balloon bouquets are inflated with helium gas and filled in establishments with certified helium use. Helium gas is not flammable.
• Balloons filled with helium, whether latex or micro foil, should under no circumstances be released outdoors.
• Balloons should not obstruct ventilation outlets under the air conditioners within the facilities to be decorated.
• Latex balloons, whether or not filled with helium gas, should not be released into the environment.
• Foil balloons, whether or not filled with helium gas, should not be released into the environment, nor should they be brought close to cables, lamps, or light bulbs since they are conductors of electricity and if by accident they come into contact with power lines or electrical installations, accidents may occur.
• IF you place the balloons directly in sunlight, it may cause the material, whether latex or microfoil, to heat up and expand, causing the balloon to burst.
• When the client wishes to dispose of the balloon composition, it must be done correctly inside plastic bags and placed inside garbage containers. Keep all balloon waste away from children and pets because they could accidentally be ingested and can cause suffocation.
• You must take into account and notify us if the person who will receive the decoration has any type of allergy or reaction to latex to avoid including this type of material in the design.
• Under no circumstances allow a balloon inflated with Helium gas to be placed in your mouth for any use other than decorating an event.

Responsibilities and Delivery:

• Once the design or decoration has been delivered, if you decide to move it to another place, it will be your responsibility since it is a delicate product, and some considerations must be taken for its transfer.
• The client must provide information about everything related to the design of the decoration or gifts they want through a short interview. Information such as: colors, personalized balloon, age, name, reason (communion, graduation, love, baptism, happy anniversary) among others.
• For promotional reasons of our work for our social networks, website, and other media, we always take photographs and videos of the delivery to the client with their decoration or gift. If you do not agree with these images being published, please notify us. If you do not want to appear in our publications, we promise not to do so with the client but to publish our decoration, work, or gifts sent.
• If the delivery is postponed, availability will be verified to schedule a new delivery.
• In the event that the customer did not receive their gift, and we have to leave the site with the gift, they must pay again for the next delivery.
• It cannot exceed 30 minutes from the time of delivery.

Cancellation and Refund:

• In case of canceling the service, 50% of the amount paid will be refunded.
• If you do not comply with the terms and conditions of this contract, we are not responsible for any reason for damages or losses that may be caused or suffered.